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DOLL10: 10% OFF 1st order

DOLL12: 12% OFF order $49+

DOLL15: 15% OFF order $60+

Shipping Information

Handling & Shipping estimates

  • Standard Service: 7-20 Business Days (15 on average)
  • Express Service: 5-10 Business Days (7 on average)

*The shipping time showed on product page is based on the most area in North America and Western Europe. We also ship to the rest of the world free but cannot guarantee the exact time.For more details, please check the below Chart :

*Zone I & II  does not include the territories and uninhabited island possessions.

About Shipping:

  • Receive time = Order Handling Time + Shipping Time = Service Time
  • Free Return for the customer who have paid the shipping insurance accordingly.
  • Once you have placed an order, you will receive an Order Confirmation E-mail to confirm your order details. Once your item ships, you will receive a Shipping Confirmation E-mail with tracking information.
  • For delivering successfully, we suggest you leave your mobile number and recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
  • We are not responsible for shipping times so do not offer refunds for the item because an order arrived later than expected.(We will refund $5 you paid for express service when you parcel is delayed.)
  • We do not offer refunds if the carrier shows that your items have been delivered successfully.
  • Customs house taxes happen sometimes and we are not responsible for it.
  • Should you have any other questions, please contact our customer service team: service@indiedoll.com. (*Since we have too many emails to deal with recently, your email may be replied in 2 business days.)
  • All shipping & delivery lead times are estimated by business time.

    About Insurance:

    • Countries in Zone IV(which not be listed in the Chart) are not involved in the Insurance Service
    • The Shipping Insurance must be included in your order, which means we do not accept that you buy the insurance after completing purchase.
    • The Shipping Insurance calculated by items (eg: If you buy 3 items,you need pay $3.99 *3 for your lovely items) 

    Thank you for your patience and understanding.