Receiving time = Processing time + Shipping time.
I. Processing time: Within 5-7 Business Days (including: Quality control, Packing & Sorting).
- All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery.
- We will reserve a tracking# from USPS once order placed which means the shipping status may be stopped at "PRE-SHIPMENT" or "Label Created, not yet in system" around 5 business days before the package arrives at our US distribution center.
II. Shipping Time
- Flat Rate Shipping: 20-25 business days ($1.99)
- Standard Shipping: 10-20 business days ($3.59)
- Express Shipping: 8-14 business days ($6.99)
- Express Shipping(order$150+): 8-14 business days (free)
Something you need to know before ordering:
- For delivering successfully, Please write your complete address includes Apt# Street City,State and your mobile number. Recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
- Indiedoll cannot be responsible for accurate shipping time and will not offer full refund because an order arrived later than expected.
- If your order is not received but the tracking information shows delivered, you can get your money back via PayPal dispute.
- Indiedoll is not responsible for Customs House Taxes which happens sometimes according to the Local Regulations.
- If you have any other questions, please contact our customer service via email: firstname.lastname@example.org . (*Your email will be replied in 48 business hours.)
- All shipping & delivery lead times are estimated by business time.
- Thank you for your patience to read to the last character.
III. How to Track your order
All of our parcels are delivered by USPS. And you will be given a tracking number once the order placed. You can track your order on www.usps.com